A number of our clients are enrolled in special service agreements called, "all inclusive contracts," that provide supplies like paper and ink upon request and according to a monthly billing cycle.
Beginning Jan 1, 2020, every "all inclusive contract" customer will be required to pay his/her account balance in full every month or otherwise risk interrupted supplies and service fulfillment by Graphic Resources until their past due invoices are paid in full.
We realize it's not easy to manually keep up with paper statements or hand-delivered invoices. That is why by the first of the year we will have a secure payment portal in place to keep our customers up-to-date and their supply orders uninterrupted. EBizCharge is a state-of-the-art service which currently provides over 10,000 merchants a safer and more cost effective way to accept payments. They are already providing similar solutions to companies such as the Better Business Bureau.
Once launched, we plan to be able to assist our clients in setting up automatic payment plans for each service agreement so that they can insure themselves uninterrupted supplies. Also, this payment portal will give access to any client looking for a current statement or to manually pay past due invoices. In short, we're really looking forward to delivering great customer service with this tool!
Please don't hesitate to reach out to our office with questions about the nature of this change or about the details of the process.
918-461-0303 (call or text)